Fill in your shipping details and get a complete, formatted shipping policy — including a methods table, processing times, and customs disclosure. Nothing you enter ever leaves your browser.
This tool generates a general-purpose template. It is not legal advice. Confirm carrier-specific terms, customs regulations, and consumer protection requirements in your jurisdiction before publishing.
Add each shipping method you offer. These will be rendered as a table in your policy.
Confirm carrier terms, customs regulations, and consumer protection requirements in your jurisdiction before publishing.
The most common complaint in ecommerce customer service is "where is my order?" — and a large proportion of these tickets come from customers who misread delivery times. They see "3–5 business days" and expect their package in 3–5 days. What they don't realise is that your store takes 2 business days to process and dispatch, and the carrier then takes 3–5 days on top of that.
A clear shipping policy that explicitly states processing time (how long before it ships) separately from transit time (how long the carrier takes once dispatched) removes this ambiguity entirely. Done well, it can cut inbound "where's my order?" contacts by 30–50% for stores that previously had vague shipping information.
International shipping disputes almost always stem from the same source: a customer in Germany or Australia receives a package and is presented with an unexpected customs bill before they can collect it. They didn't know this was coming, and they hold the store responsible.
The legal reality is that import duties and taxes are the buyer's responsibility in almost every jurisdiction. But the practical reality is that if your shipping policy doesn't disclose this clearly, you will issue refunds and absorb chargebacks for charges you have no legal obligation to cover. Adding a simple customs disclosure clause to your policy — and ideally a note at checkout — prevents this entirely.
Customers want to know three things before placing an order: how much will shipping cost, how long will it take, and what happens if something goes wrong. A shipping policy that answers all three questions clearly reduces pre-sale queries, increases checkout conversion, and builds trust with first-time buyers.
For stores that ship to multiple regions with different rates and times, a well-formatted shipping methods table — like the one this generator produces — does more conversion work than any single piece of marketing copy.
Processing time, available shipping methods and estimated transit times, shipping zones, free shipping thresholds, order tracking, how delayed or lost packages are handled, and any restrictions on PO boxes or remote addresses.
The customer (importer) is responsible in almost all cases. These charges are set by the destination country's customs authority, not the seller. Failing to disclose this upfront is one of the most common causes of international order disputes and chargebacks.
Processing time is how long the store takes to prepare and dispatch an order. Transit time is how long the carrier takes once dispatched. Total delivery time = processing + transit. Confusing these two is the most common source of "where's my order?" complaints.
No. The policy is assembled in your browser using JavaScript. Nothing you enter is saved or transmitted anywhere.
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