Answer a few questions about your store's return process and get a complete, formatted policy template — updating live as you type. Nothing you enter ever leaves your browser.
This tool generates a general-purpose template for informational purposes only. It is not legal advice and does not guarantee compliance with consumer protection laws in your jurisdiction. Consult a qualified lawyer before publishing your return policy.
Items must meet the checked conditions to be eligible for a return.
Check any categories you exclude from returns.
General-purpose template only — not a guarantee of compliance. Have a lawyer review before publishing.
A vague or missing return policy is one of the most preventable sources of customer disputes for ecommerce stores. When customers can't find clear answers to "Can I return this?" and "How long do I have?", they often go straight to their bank or payment provider — resulting in chargebacks that cost you the sale price, a chargeback fee, and potentially your merchant account standing.
A well-written return policy removes ambiguity before a purchase is made. Customers who feel confident about the return process are statistically more likely to convert and less likely to dispute transactions after delivery.
Research consistently shows that generous return policies increase purchase confidence, particularly for first-time customers. Offering a 30-day window often outperforms a 14-day window at no meaningful increase in actual return rates — most customers who want to return an item will do so in the first week regardless.
Free returns (store-paid shipping) have a measurable conversion lift for fashion, footwear, and apparel categories where fit uncertainty is high. For other categories, a customer-pays model with a clearly stated return window is typically sufficient.
30 days is the widely accepted standard. It builds customer trust without creating excessive return rates. Some fashion and premium stores offer 60 days. Anything under 7 days tends to hurt conversion rates and can trigger consumer protection challenges in some jurisdictions.
Yes, in most jurisdictions, as long as the item is not faulty or misrepresented and you clearly state your policy at purchase. The "final sale" notice should appear on the product page and at checkout, not just in your return policy.
Common middle ground: store pays for defective or incorrectly shipped items; customer pays for change-of-mind returns. Free returns increase conversion for fashion/apparel but may not be cost-effective for all product types.
No. The policy is assembled in your browser using JavaScript. Nothing you enter is saved, transmitted to a server, or sent to any AI model.
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