VidyBack FAQ

Got questions? Dive into our handy
FAQ section below for the answers!

Everything you need to know about setting up your products, automating socials, managing credits, and billing policies.

Frequently Asked Questions

No matching questions found. Try a different keyword.

How long does it take to create a video on VidyBack?

Just a few minutes and voilà — your business is set to transform real-time data into video magic!

Do I have to connect my social accounts every time I post?

Once your account is integrated, it will be saved for future postings. You have the option to remove your social account at any time.

What kind of business does VidyBack support?

We provide support for e-commerce and online businesses, assisting with selling products and services. Share your venture details, and our AI will handle the rest!

I don't have a website yet, can I still use it?

Yes, it can! Ensure all business and marketing needs are met. VidyBack integrates with platforms like Shopify, Etsy, and Jumpseller and many more.

Can I link my Shopify or another eCommerce store?

VidyBack offers real-time store data to help you easily create product content, allowing you to focus on running your business while we manage your social marketing.

Do I have ownership of the content I create?

Absolutely! A video generated by VidyBack AI is your property and includes a lifetime license for unlimited use and sharing.

Is it possible for me to include my brand details, logo and color scheme?

Branding your content with your brand's flair is key! Add a snazzy branding suite at the exit, complete with your logo and store link, to let your identity shine.

How many templates do you have to choose from?

We've got a smorgasbord of over 100 templates ready for you to dive into, and guess what? We're tossing in new ones every day like confetti!

How many credits does it cost to create a post?

Each post creation with AI assistance now uses exactly 10 credits, regardless of which AI features you use during the process.

How can I earn more credits?

You can get more credits by:

  • Upgrading to a PRO plan to receive 1,000 credits monthly.
  • Purchasing additional credit packs through the "Top Up Credits" section in your Settings.

How many credits do I get?

All active users receive a monthly credit allowance:

  • Non-PRO users: 50 credits per month.
  • PRO users: 1,000 credits per month.

Your credits refresh automatically at the start of each billing cycle.

Can I begin at no cost? What options do you offer?

You can select the PRO (monthly) plan or the Premium (yearly) plan. There's also a Free plan with limited features for all users.

How can I cancel my subscription?

You can cancel your subscription anytime through app.vidyback.com under Account → Settings → Subscription → Manage Subscription. Once cancelled, your account will be downgraded to the Free plan, and you'll no longer have access to paid features.

What is VidyBack's refund policy?

VidyBack offers a full refund within 15 days of your payment. To request a refund, please contact us at support@vidyback.com or through the VidyBack app. Approved refunds are processed to your original payment method within 10 business days.

How long does it take to create a video on VidyBack?

Just a few minutes and voilà — your business is set to transform real-time data into video magic!

Do I have to connect my social accounts every time I post?

Once your account is integrated, it will be saved for future postings. You have the option to remove your social account at any time.

What kind of business does VidyBack support?

We provide support for e-commerce and online businesses, assisting with selling products and services. Share your venture details, and our AI will handle the rest!

I don't have a website yet, can I still use it?

Yes, it can! Ensure all business and marketing needs are met. VidyBack integrates with platforms like Shopify, Etsy, and Jumpseller and many more.

Can I link my Shopify or another eCommerce store?

VidyBack offers real-time store data to help you easily create product content, allowing you to focus on running your business while we manage your social marketing.

Do I have ownership of the content I create?

Absolutely! A video generated by VidyBack AI is your property and includes a lifetime license for unlimited use and sharing.

Is it possible for me to include my brand details, logo and color scheme?

Branding your content with your brand's flair is key! Add a snazzy branding suite at the exit, complete with your logo and store link, to let your identity shine.

How many templates do you have to choose from?

We've got a smorgasbord of over 100 templates ready for you to dive into, and guess what? We're tossing in new ones every day like confetti!

How many credits does it cost to create a post?

Each post creation with AI assistance now uses exactly 10 credits, regardless of which AI features you use during the process.

How can I earn more credits?

You can get more credits by:

  • Upgrading to a PRO plan to receive 1,000 credits monthly.
  • Purchasing additional credit packs through the "Top Up Credits" section in your Settings.

How many credits do I get?

All active users receive a monthly credit allowance:

  • Non-PRO users: 50 credits per month.
  • PRO users: 1,000 credits per month.

Your credits refresh automatically at the start of each billing cycle.

Can I begin at no cost? What options do you offer?

You can select the PRO (monthly) plan or the Premium (yearly) plan. There's also a Free plan with limited features for all users.

How can I cancel my subscription?

You can cancel your subscription anytime through app.vidyback.com under Account → Settings → Subscription → Manage Subscription. Once cancelled, your account will be downgraded to the Free plan, and you'll no longer have access to paid features.

What is VidyBack's refund policy?

VidyBack offers a full refund within 15 days of your payment. To request a refund, please contact us at support@vidyback.com or through the VidyBack app. Approved refunds are processed to your original payment method within 10 business days.

I have more questions left?

After using the app, a detailed FAQ is available inside your workspace settings. For further concerns, questions, or custom feedback, feel free to email our customer success team.

contact@vidyback.com